If you see a low tire pressure warning in your car, check that the tire is not completely low. If not, you can go to any service station to inflate it again. Depending on the car model, the sensor may take up to 30 minutes to sense the new pressure or you can reset it from the dashboard to take the updated pressure. If after performing this procedure and resetting the sensor, the low pressure alarm occurs again, your tire is probably punctured. You can go to the nearest tire store by searching on Google for “Tire Repair” where they can repair the tire, in which case keep the ticket to later refund you. You can also contact us by WhatsApp at +1(786) 840-0881 to assist you directly or contact the roadside assistance service if you need a tow truck at +1-833-433-8841. You will need to provide the last 8 digits of this vehicle's VIN number (look for documentation in the car drawer or on your rental agreement). A representative will send a service professional to the road as quickly as possible.
In all areas of Miami and Florida you will find different rules and schedules for parking your car on public roads. Remember not to park in prohibited places as fines can be very expensive, especially in Miami Beach. In most residential locations, parking is metered and you can pay for it from the PAYBYPHONE (www.paybyphone.com) or PARKMOBILE (www.parkmobile.com) app. You will find more information on the signs in the area where you want to park.
While you do not need to wash the car before returning it, your unit should be returned in normal clean condition, free of excess dirt or debris. We recommend that you inspect your car carefully before returning it to avoid additional costs. The extra cleaning fee is USD 50.
To request roadside assistance for a flat tire, low gas, mechanical or battery failure, simply call +1-833-433-8841. You will need to provide the last 8 digits of this vehicle's VIN number (look in the car drawer or on your rental agreement for documentation). A representative will send a service professional on the road as quickly as possible.
1º Notify the police authorities and call the emergency service if necessary. (911). 2º Complete the accident or damage report form that is in the glove compartment of your car, with all the necessary information and send it to us by WhatsApp at +1(786) 840-0881 along with as many photos of the event and those involved. Once the event is reported, we will contact you as soon as possible to provide you with assistance.
In the email registered in your reservation you will find a new email with your copy of the rental contract. Follow the link within the message to digitally sign the contract so you can download a copy for yourself. The contract contains all the conditions and details of your rental, as well as all the information about the assigned unit along with the report of minor damages that it may have at the time of delivery.
During your reservation, if you incur any traffic violation or bad parking, they will be your responsibility. If you obtain the ticket (fine), you can pay it directly according to its instructions. Otherwise, if they are made directly in the name of ebes Miami, if it is verified that they are generated during your rental, we will be sending the details of the reservation to the email registered in your reservation along with a payment link. Depending on the county or city where the violation occurred, the penalty notice may take up to 90 days from when you return the unit.
To pair your iPhone phone with the car, follow the steps from the following LINK. Remember that depending on the model, this service is available via cable or wirelessly. (Apple Carplay is available across our fleet)
It is possible to extend your rental as long as we have availability. For inquiries about extensions and date changes, contact us by WhatsApp at +1(786) 840-0881
For the return, we will be waiting for you at the place and time indicated in your reservation. If you selected Return at Airports, it is done at the Departures dector at the gate closest to your airline. Remember that you should not go to the rental center, simply to the Departures sector, a few steps from your airline counters where you can later check in for your flight. We will be waiting for you at the dock to pick up your car. In all cases, our staff will contact you by WhatsApp if necessary to let you know that we have arrived at the agreed point. Any changes or notices you wish to give us regarding your return, please do so through our WhatsApp at +1(786) 840-0881.
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